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Shipping and Processing Fees
Shipping rates are based on handling fee and carrier selected by Package Perfect. All shipments will be delivered by FedEx, UPS or USPS.
Lead Time for Order to Arrive
Please remember that all engraved and personalized item require additional time to process.
Orders Containing Chocolate
November – April
All orders are shipped ground service unless otherwise instructed by the customer. If an order contains chocolate and is being shipped to a location where the weather may reach 70 degrees F or above, we recommend purchasing insulated packaging with ice packs for an additional fee of $6. If UPS ground service is more than 2 days to these locations ( UPS Map Link ), we also suggest that your order be shipped using UPS 2nd Day Air. We will not be held responsible for any melted chocolate unless 2 Day shipping with insulated packaging is used.
May – October
To ensure your order arrives in good condition, all orders containing chocolate will be shipped in insulated packaging with ice packs and with 2nd day UPS for an additional fee. This fee will be automatically added to your order when the item is added to your cart.
Since chocolate held in shipping depots over the weekend can melt, chocolate orders will only ship Monday through Wednesday from May - October. During these months, we suggest delivery be made to a business address where UPS deliveries occur early in the day. If delivery must be made to a home address, it is best someone is home to receive the package and move it out of the direct sunlight.
Can you ship to a PO Box?
Out of Stock Items
On occasion, products may be backordered which will be noted in the product description, with an expected in stock date. With that said, occasionally we may not have adequate lead time to update our website.
If this occurs, and you place an order on a product which has just gone out of stock, we will notify you via email of the out of stock status and expected delivery date.
If you wish to return the product(s), we will refund the product's subtotal. Shipping cost will not be refunded from your original receipt and return shipping is the responsibility of the customer. Any discounts including free shipping that were applied to your original order will be substracted from the refund. In instances where a return or exchange is needed because of an error made by us, we will gladly pay the return shipping costs. We do not feel customers should have to pay for mistakes that aren't theirs.
Eligible product(s) must be returned within 30 days upon receiving the merchandise for a refund. Products returned after 30 days will include a 20% restocking fee. We do not accept returned products after 90 days. You are required to request RMA (return merchandise authorization) for any returns or refunds by contacting Sales@PackagePerfect.net Please include your name, order # and reason for exchange in your email. For your protection, please insure the returned package against damage/lost. Package Perfect will not be responsible for lost or damaged packages returned by the customers. Allow 7-14 business days after delivery of your returned merchandise to our facility for refunds to be processed.
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