Shipping and Returns

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Wow..your shipping is super fast. The flower girl baskets are so cute and I can't wait to show the to the flower girls. Their going to love them!

Maddie, WV

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Home → Shipping and Returns

Shipping and Processing Fees
Lead Time for Order to Arrive
Expedited Delivery
Drop Ship Items
Free Shipping Offer
Returns and Exchanges

Shipping and Processing Fees
Package Perfect ships to all 50 U.S. states, Alaska, Hawaii, Puerto Rico, and Canada. Candy orders are not eligible for non-U.S. states. Shipment fees are based on the quantity, weight and size of package(s) to your destination.

Once your items are shipped, Package Perfect is not responsible for any delays caused by the shipping company. Please make sure that you put your correct address on your order form. If your package is undeliverable, you will incur additional shipping costs to have your order shipped back to you. Package Perfect cannot be responsible for packages left at the door of the delivery address which includes mailboxes or management offices of apartment and condominium offices.

All custom duty & taxes outside the U.S. are the responsibility of the customer. These fees are assessed at the time of delivery to you by your country's Customs Department. We are NOT associated with these fees in any way and are not privy to the pricing structure used to mandate them.

Shipping rates are based on handling fee and carrier selected by Package Perfect. All shipments will be delivered by FedEx, UPS or USPS.

Lead Time for Order to Arrive
All products featured on our website provide a shipping lead time. The specified shipping lead time indicates the time needed to process your order. Please note that this lead time does not include shipping transit time. Allow 2-6 business days for your order to reach you (excluding orders to Canada), depending on your location once you receive the email confirmation that your order has shipped. If you are concerned that your order will not arrive in time for your event, please contact us so we can work with you personally for expedited options.

Please remember that all engraved and personalized item require additional time to process.

Orders shipped to Canada can take up to 10 days to arrive and we cannot be responsible for any delays due to customs.

Expedited Delivery
If you would like to request expedited shipping on your order, please email customercare@PackagePerfect.net or call 1-800-844-3846 before you completed your online order. Please provide us the following information so we can discuss the special arrangements needed for you order.

1. Destination Zip or Postal Code.
2. Merchandise and Quantity.
3. Desired arrival date

Can you ship to a PO Box?
IF you enter a PO Box please include a street address as many of our items cannot be shipped to a P.O. Box due the size and weight of the box.

Drop Shipped Items
There are a few items on the Web site that will be shipped to you directly from the manufacturer and will arrive separately from the rest of your order.

Free Shipping Offer
Free shipping is available for orders with a minimum purchase of $250.00 by ground only in the 48 contiguous United States. Alaska, Hawaii, PR, and Canada are excluded from this free ground shipping promotion. One per physical address per order.

Free shipping discount will be reflected in the final checkout summary after you enter the coupon code FREESHIP. Orders already processed without the code entered by the customer will not be credited or refunded the shipping cost. Offer cannot be applied to previous or pending purchases. There will be no price adjustments on previous purchases.

Normal processing time will apply. Rush orders are not included for this promotion. Cannot be used with another coupon or promotion. Phone and faxed orders are not eligible for this promotion.

Returns
When a customer orders an item and receives the free shipping promotion, any or all items returned will be subjected to the original shipping charge; therefore the shipping portion will be charged to the customer minus the items being returned. Customers must still pay for any return shipping when applicable.

Out of stock items
In the event that an item is out of stock, resulting in the order not meeting the minimum $250.00 for free shipment, the customer must select another item to meet the purchase requirement. Free shipping is not be applicable to any orders less than $250.00 even if the reason is because an item selected is not in stock.

This promotion is subject to change without written or prior notice.

Returns and Exchanges
We stand behind the quality of all our products. If you are not satisfied with your purchase or it is not 100% free from defects, you may return/exchange the merchandise in its original packaging as long as it has not been used. We reserve the right to deny any return/exchange that does not meet these criteria. All returns must include an RMA #.

Understandably, special orders, perishable products including soaps, candles, candy, tea & coffee bags, etc., personalized (engraved, monogrammed, and embroidered) items (ribbons, cake toppers, unity candles, and gifts), cameras, closeout items, discontinued items, any personal item with obvious signs of use, (veils, tiaras, hair accessories and jewelry) and products that are Handcrafted (wedding pew bows) by Package Perfect cannot be exchanged or are returnable. Items with a minimum quantity purchase cannot returned with a quantity less than the mimimum requirement.

If you wish to return the product(s), we will refund the product's subtotal. Shipping cost will not be refunded from your original receipt and return shipping is the responsibility of the customer. Any discounts that were applied to your original will order will be substracted from the refund. In instances where a return or exchange is needed because of an error made by us, we will gladly pay the return shipping costs. We do not feel customers should have to pay for mistakes that aren't theirs.

Eligible product(s) must be returned within 14 days upon receiving the merchandise for a refund/exchange. Products returned after 14 days will include a 20% restocking fee. We do not accept products after 30 days. You are required to request RMA (return merchandise authorization) for any returns, exchanges, or refunds by contacting Sales@PackagePerfect.net Please include your name, order # and reason for exchange in your email. For your protection, please insure the returned package against damage/lost. Package Perfect will not be responsible for lost or damaged packages returned by the customers. Allow 7-14 business days after delivery of your returned merchandise to our facility for refunds or exchanges to be processed.

Offer Expires 11/21/08!

Limited Time Offer - 10% off purchases over $150.00
Use code 150Offer during checkout.

Offer not valid to be combined with any other special coupons and/or including free shipping. Not valid on previous purchases. This promotion is subject to change without written or prior notice.

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