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Home Shipping and Returns

Shipping and Processing Fees
Lead Time for Order to Arrive
Expedited Delivery
Orders Containing Chocolate

Drop Ship Items
Free Shipping Offer
Out of Stock Items
Returning Merchandise
 

Shipping and Processing Fees
Package Perfect ships to all 50 U.S. states, Alaska, Hawaii, Puerto Rico.  Our international shipping has been discontinued.  Candy orders are not eligible for non-U.S. states. Shipping fees are based total weight to your destination. 

Once your items are shipped, Package Perfect is not responsible for any delays caused by the shipping company. Please make sure that you put your correct address on your order form including apartment or suite numbers. If your package is undeliverable (including multiple unsuccessful delivery attempts), you will incur additional shipping costs to have your order shipped back to you once the package is delivered back to us.  Package Perfect cannot be responsible for packages left at the door of the delivery address which includes mailboxes or management offices of apartment and condominium offices.

Shipping rates are based on handling fee and carrier selected by Package Perfect.  All shipments will be delivered by FedEx, UPS or USPS.


Lead Time for Order to Arrive

All products featured on our website provide a shipping lead time. The specified shipping lead time indicates the time needed to process your order. Please note that this lead time does not include shipping transit time.  Allow 3-7 business days for your order to reach you, depending on your location once you receive the email confirmation that your order has shipped.  If you are concerned that your order will not arrive in time for your event, please contact us so we can work with you personally for expedited options. 

Please remember that all engraved and personalized item require additional time to process. 


Expedited Delivery

Please contact us directly for a quote on next day air and 2nd day air shipping options.  These shipping options DO NOT include processing time.

If you would like to request expedited processing on your  order, please email customercare@PackagePerfect.net or call 1-800-614-6527 before you completed your online order. Please provide us the following information so we can discuss the special arrangements needed for you order.   Please note that Personalized Items are not availabe for expedited processing.

1. Destination Zip or Postal Code.
2. Merchandise and Quantity.
3. Desired arrival date



Orders Containing Chocolate

November – April
All orders are shipped ground service unless otherwise instructed by the customer. If an order contains chocolate and is being shipped to a location where the weather may reach 70 degrees F or above, we recommend purchasing insulated packaging with ice packs for an additional fee of $6. If UPS ground service is more than 2 days to these locations (
UPS Map Link ), we also suggest that your order be shipped using UPS 2nd Day Air. We will not be held responsible for any melted chocolate unless 2 Day shipping with insulated packaging is used.

May – October
To ensure your order arrives in good condition, all orders containing chocolate will be shipped in insulated packaging with ice packs and with 2nd day UPS for an additional fee. This fee will be automatically added to your order when the item is added to your cart.

Since chocolate held in shipping depots over the weekend can melt, chocolate orders will only ship Monday through Wednesday from May - October. During these months, we suggest delivery be made to a business address where UPS deliveries occur early in the day. If delivery must be made to a home address, it is best someone is home to receive the package and move it out of the direct sunlight
.

Can you ship to a PO Box?
No, unfortunately we cannot shipped to a P.O Box


Drop Shipped Items

There are a few items on the Web site that will be shipped to you directly from the manufacturer and will arrive separately from the rest of your order.



Out of Stock Items

On occasion, products may be backordered which will be noted in the product description, with an expected in stock date.  With that said, occasionally we may not have adequate lead time to update our website.

If this occurs, and you place an order on a product which has just gone out of stock, we will notify you via email of the out of stock status and expected delivery date.

If a product is backordered, you are welcome to place an order, but please note, your order will not ship until it comes back in stock in our inventory and this may delay the shipment of your entire order


Free Shipping Offer

Free shipping is available for orders with a minimum purchase of $149.00 by ground only in the 48 contiguous United States. Alaska, Hawaii, PR, Canada, and all other international destinations are excluded from this free ground shipping promotion. One per physical address per order.
Normal processing time will apply. Rush orders are not included for this promotion. Cannot be used with another coupon or promotion. Phone and faxed orders are not  eligible for this promotion. Order with backordered items will ship together when the backorder item is available.

Returns
When a customer orders an item and receives the free shipping promotion, any or all items returned will be subjected to the original shipping charge; therefore the shipping portion will be charged to the customer minus the items being returned. Customers must still pay for any return shipping when applicable.

Out of Stock Items
In the event that an item is out of stock, resulting in the order not meeting the minimum $149.00 for free shipment, the customer must select another item to meet the purchase requirement. Free shipping is not be applicable to any orders less than $149.00 even if the reason is because an item selected is not in stock.

This promotion is subject to change without written or prior notice.


Returning Merchandise

We stand behind the quality of all our products. If you are not satisfied with your purchase or it is not 100% free from defects, you may return the merchandise in its original packaging as long as it has not been used. We reserve the right to deny any return that does not meet these criteria. All returns must include an RMA #.


The following products are not eligble to be returned:

  • Special Orders
  • Perishable products including soaps, candles, candy, cookies, tea & coffee bags, etc.,
  • Personalized Items (engraved, monogrammed, and embroidered)
  • Personalized Ribbons, Tags and Stickers, Cake Toppers, Unity Candles, and Gifts
  • Cameras
  • Closeout items and Discontinued items
  • Any items with obvious signs of use
  • Veils, tiaras, hair accessories and jewelry
  • Handcrafted (wedding pew bows) by Package Perfect
  • Items with a minimum quantity purchase cannot returned with a quantity less than the mimimum requirement.

If you wish to return the product(s), we will refund the product's subtotal. Shipping cost will not be refunded from your original receipt and return shipping is the responsibility of the customer. Any discounts including free shipping that were applied to your original order will be substracted from the refund. In instances where a return or exchange is needed because of an error made by us, we will gladly pay the return shipping costs. We do not feel customers should have to pay for mistakes that aren't theirs.

Eligible product(s) must be returned within 30 days upon receiving the merchandise for a refund. Products returned after 30 days will include a 20% restocking fee. We do not accept returned products after 90 days. You are required to request RMA (return merchandise authorization) for any returns or refunds by contacting Sales@PackagePerfect.net Please include your name, order # and reason for exchange in your email. For your protection, please insure the returned package against damage/lost. Package Perfect will not be responsible for lost or damaged packages returned by the customers. Allow 7-14 business days after delivery of your returned merchandise to our facility for refunds to be processed.


 

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LOVE Glass Coaster Favors
"I wanted to thank Package Perfect for their great customer service and for working with me to get me my order on time! I am having an engagement party on Sunday and realized the Monday before the party that I forgot to get favors for my guests!! I called customer service and the woman I spoke to was so kind and reassuring. I placed my order on Monday afternoon, and received all my items by Wednesday night. I am so impressed with how fast my order went through and I will definitely order from this company again and will highly recommend. Thanks again for really being there for me and making me feel like a valued customer. This product comes exactly as described with a very nice white ribbon around the box and a thank you tag. Excellent value!"
by  .
Rustic Romance Unity Candle
"I incorporated several pieces of the Rustic Collection in my wedding. I felt that the Unity Candle had the rustic (country) look I was going for. Love it!"
by Debbie E. S.
Rustic Romance Garter
"I incorporated several pieces of the Rustic collection in my wedding and used this garter as the one that my husband tossed to the guys."
by Debbie E. S.

 



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  • Founded: 2006
  • Owner: Package Perfect
  • HQ: Atlanta, GA

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