How do I place an order?
What is the minimum quantity?
Method of payment?
Do you have a print catalog?
Do you offer personalized product?
What happens if an item in my order is out of stock?
Is it possible to cancel or change my order once it has been submitted?
What is your standard shipping cost?
Do you ship outside the United States?
Will I receive an email confirming my order?
Will you send me a tracking number for my order?
How long will it take to receive my order?
How do I file a claim for damaged, defective or missing product(s)?
What is your return policy?
How do I file a claim for damaged, defective or missing product(s)?
What is your return and exchange policy?
Is your site secure?
Do we price guarantee our products? 

How do I place an order?
Simply navigate to the items you are interested in purchasing and enter the quantity you wish to purchase in the box. If there is an option for color or for personalization please enter the information and then click on the "Add to Cart" button.

After you have finished adding your item, you may continue shopping or checkout using the buttons found on your shopping cart page. Once you decide to check out, all transactions become secure and encrypted with SSL technology for protection of your personal and financial information.

 If you would like to place an order by phone, please call us toll free at 1-800-844-3846.  Customer care representatives are available from 9am to 6pm EST Monday through Friday.  If you contact us after hours, we will promptly respond to your voice messages and email inquiries

All prices listed on our Package Perfect website are quoted in US Dollars. The photographs shown of each item represent the color and may vary slightly  depening on your monitor and current settings.

If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at customercare@packageperfect.net  You can expect a response within 24 hours maximum (unless your email was transmitted over the weekend or on a holiday).

What Is the minimum order quantity?
Minimum quantity requirements vary per product and if applicable are listed for each item in the product description. You are welcome to place an order in any quantity above our minimum order.

Methods  of Payment
We proudly accept Visa, MasterCard, American Express, Discover, Paypal and Google Checkout

Additionally; we also accept cashier's checks, money orders and personal checks (US Orders only).  Payments are accepted in US Funds only.

Please send to:
Eclectic Embellishments, Inc.
P.O. Box 420511
Atlanta, GA  30342

We charge a $25.00 fee for all returned checks due to insufficient funds.

Sales tax will only be assessed for orders that are shipped within the state of Georgia (7%).

Do you have a print catalog?
Due to the fact that we have a huge selection of items in our online store and that we add products to it on a weekly basis, our unique collection of wedding and party favors, gifts and supplies are only available on our website. We do not produce a printed catalog because it would become obsolete every time we wanted to offer you a new item. Please bookmark our site to come back later for specials and updates.

Do you offer personalization?
Personalization is available on many of our items.  Please note that it is the customer's responsibility to enter personalized information correctly when prompted to do so on our site.  We will personalize all text information exactly as you have entered it. Be sure to use correct capitalization for all letters. Engraving may not appear exactly like it is pictured, in terms of number of characters. Therefore, we reserve the right to adjust the font size to fit properly on the engraved area.

Please remember that all personalized products are not returnable.

Can you ship my order directly to another recipient?
Absolutely, you do have the option to ship merchandise to a separate address. During the checkout process, you will be given the option to select a ship to address that is different from your billing address.

What happens if an item in my order is out of stock?
On occasion, products may be backordered which will be noted in the product description, with an expected in stock date.  With that said, occasionally we may not have adequate lead time to update our website.

If this occurs, and you place an order on a product which has just gone out of stock, we will notify you via email of the out of stock status and expected delivery date.

If a product is backordered, you are welcome to place an order, but please note, your order will not ship until it comes back in stock in our inventory.
 

Is it possible to cancel or change my order once it has been submitted?
We pride ourselves on fast shipping and therefore cannot guarantee that an order(s) can be cancelled. We will make every attempt to intercept your order whenever possible so please contact us immediately if there is a change or cancellation required.  With that said once the order is shipped we will not be able to cancel it and it will need to be return at customer expense.

What are your standard shipping methods & costs?
Package Perfect ships to all 50 U.S. states, Alaska, Hawaii, Puerto Rico, and Canada. Candy orders are not eligible for non-U.S. states.  Shipment fees are based on the quantity, weight and size of package(s) to your destination.

Once your items are shipped, Package Perfect is not responsible for any delays caused by the shipping company. Please make sure that you put your correct address on your order form. If your package is undeliverable, you will incur additional shipping costs to get your order shipped back to you.   Package Perfect cannot be responsible for packages left at the door of the delivery address which includes mailboxes or management offices of apartment and condominium offices.

All custom duty & taxes outside the U.S. are the responsibility of the customer. These fees are assessed at the time of delivery to you by your country's Customs Department. We are NOT associated with these fees in any way and are not privy to the pricing structure used to mandate them.

Shipping rates are based on handling fee and carrier selected by Package Perfect.  All shipments will be delivered by FedEx, UPS or USPS.

Do you ship products outside the United States?
In addition to shipping to the 50 US States and Puerto Rico we currently offer shipping to Canada.  If you reside outside any of these current shipping destinations please contact us directly for shipping options and availability.

Will I receive an email confirming my order?
Directly after submitting your order within our shopping cart, you will receive an automated order confirmation via e-mail.  Please review it carefully and advise us immediately if you have entered any incorrect information.

Will you send me a tracking number for my order?
Yes, when your order is shipped, you will receive a tracking number via email.  Please note that if your email contains more than one tracking number, your order shipped in multiple boxes.

How long will it take to receive my order?
All products featured on our website provide a shipping lead time. The specified shipping lead time indicates the time needed to process your order. Please note that this lead time does not include shipping transit time.  Allow 2-6 business days for your order to reach you (excluding orders to Canada), depending on your location. If you are concerned that your order will not arrive in time for your event, please contact us so we can work with you personally for expedited options. 

Please remember that all engraved and personalized item require additional time to process.

How do I file a claim for damaged, defective or missing product(s)?
Report all Damage/Shortage Claims within 7 Days of delivery acceptance. Please inspect your package as soon as you receive it. Unfortunately, we cannot guarantee a resolution on packages that aren't opened and inspected immediately upon receipt.

We will not be responsible for any replacements if the damage is not reported to us in a timely manner. Afterwards, all shipment will be considered to be in good condition if not reported in 7 days

What is your return and exchange policy?
We stand behind the quality of all our products. If you are not satisfied with your purchase or it is not 100% free from defects, you may exchange the merchandise in its original packaging and has not been used.  We reserve the right to deny any return/exchange that does not meet these criteria.   All returns must include a RMA #.

Understandably, special orders, perishable products including soaps, candles, candy, tea & coffee bags, etc., personalized (engraved, monogrammed, and embroidered) items (ribbons, cake toppers, unity candles, and gifts), cameras, closeout items, discontinued items, any personal item with obvious signs of use, (veils, tiaras, hair accessories and jewelry) and products that are Handcrafted (wedding pew bows) by Package Perfect cannot be exchanged or are returnable.

If you wish to return the product(s), we will refund the product's subtotal. Shipping cost will not be refunded from your original receipt and return shipping is the responsibility of the customer. In instances where a return or exchange is needed because of an error made by us, we will gladly pay the return shipping costs. We do not feel customers should have to pay for mistakes that aren't theirs.

Eligible product(s) must be returned within 14 days upon receiving the merchandise for a refund/exchange. Products returned after 14 days will include a 20% restocking fee. We do not accept products after 30 days. You are required to request RMA (return merchandise authorization) for any returns, exchanges, or refunds by contacting Sales@PackagePerfect.net. Please include your name, order # and reason for exchange in your email. For your protection, please insure the returned package against damage/lost. Package Perfect will not be responsible for lost or damaged packages returned by the customers. Allow 7-14 business days after delivery of your returned merchandise to our facility for refunds or exchanges to be processed.

Is your site secure?                                  
This site has security measures in place to protect against the loss, misuse, and alteration of the information that is given to us by our customers. We have an SSL (Secure Sockets Layer) connection to the area where we ask you for such necessary information as name, address, credit card number, etc.

Do we price guarantee our products?
We understand that planning your wedding or event can be very expensive and every penny counts…Right?  If for some reason you find the same item anywhere else at a lower price, we'll meet that price up to 30 days from the date of purchase. The product must be the same manufacturer, color, packaging etc. Simply tell us where we can find the competitor's price, we'll verify it and match the price. Competitor's price must be verifiable and in stock for customer purchase

Price guarantee does not apply to the following:

• The item cannot be  a “knock-off”. It must be a name brand favor, it must be authentic, not just "similar" as many of the knock-off items that are sold on the internet. 
• Special volume discounts or items that have "KA", "WS” or “FC” in the item number and/or include shipping fees.
• Auction items (EBay or any other online auction).
• Companies who are going out of business or liquidating which includes close out, clearance, and sale items.